The exceptions are the job. AI clears everything else.
A freight desk runs on thousands of small decisions and one enormous pile of status requests. We automate the pile so your people spend the day on the shipments that are actually in trouble.
- 70%
- Of status enquiries answered without a human
- <60s
- Quote turnaround on standard lanes
- 24/7
- Exception triage, including out of hours
Where the time goes
What the day costs you now
- 01
“Where is my shipment?”
The single highest-volume call and email in the building, and almost none of it needs judgement.
- 02
Re-keying paperwork
Bills of lading, proofs of delivery and carrier invoices typed into the TMS by hand, with the error rate that implies.
- 03
Carrier email chains
Rate requests, capacity checks and appointment changes negotiated across dozens of threads a day.
- 04
Detention and demurrage disputes
Claims argued weeks later from incomplete records, usually settled by whoever gives up last.
What we build
Four systems, in production in four to six weeks.
Track-and-trace agents
Voice and chat agents that answer status questions from your live TMS data, on the phone and in email, at any hour.
Document intake
BOLs, PODs and invoices read, validated against the order, and written into the TMS with exceptions flagged rather than guessed.
Carrier communication
Rate requests and appointment changes handled end to end, with the thread summarised into the record when it closes.
Exception triage
Delays, damages and short-ships detected early, ranked by cost exposure, and routed with the evidence already attached.
Controls
What it ships under in logistics
- SOC 2 Type II
- EDI and API integration
- Full message audit trail
- Regional data residency
Tell us what the work looks like today.
Thirty minutes with the people who would build it. You leave with a scored readiness readout, the two workflows with the fastest payback in logistics, and a fixed quote.