The future is smaller.
And infinitely more capable.
The companies defining this era are leaner than any before them, and shipping more than any before them. Herantes builds the AI agents that answer every call, qualify every lead, and close every loop, so your humans can focus on the work only humans can do.
Four things the market is actually paying for
We went looking at what SMBs and enterprises are searching for, not what AI vendors want to sell. These four categories own the demand. We build each one as a production system, not a slide deck.
AI Customer Support & Voice
The #1 AI search. AI voice and chat agents that resolve 60–80% of Tier-1 inquiries 24/7, handling phone, web chat, WhatsApp, and email with human-like conversation and seamless escalation.
- AI receptionist & voice agent
- Web chat + WhatsApp + email
- Helpdesk & CRM integrated
- Deflection analytics & CSAT
Lead Generation & AI Outreach
Qualification chatbots and AI voice SDRs that answer intent instantly, score and enrich leads in real time, book the meeting, and sync to your CRM, replacing the first hour of every SDR's day.
- Qualification + booking bots
- Lead enrichment & scoring
- AI outbound voice calling
- HubSpot / Salesforce / Pipedrive
Agentic Workflow Automation
Agentic AI for the messy middle of your business: AP, onboarding, claims, back-office tasks. Autonomous agents reason through exceptions, call APIs, update systems of record, and escalate only when a human adds value.
- Finance & AP automation
- HR onboarding & compliance
- Ops & back-office agents
- Human-in-the-loop governance
Custom AI: Forecasting · Pricing · Personalization
For the problems that don't fit a package. Demand forecasting, dynamic pricing, recommendation engines, fraud detection, built on your data, shipped against a P&L target, measured in revenue or margin.
- Demand & inventory forecasting
- Dynamic pricing engines
- Personalization & recsys
- Fraud & anomaly detection
The primitives the industry is actually asking for.
2026 stopped being about which AI model is best, and started being about how agents plug into real systems, reason safely, and earn trust. These are the capabilities we build every engagement on.
MCP-native integration
Model Context Protocol, built in
Herantes agents speak MCP fluently. We publish MCP servers for your systems of record and consume the 97M-download ecosystem so your agents plug into any tool without brittle glue code.
- Author & host custom MCP servers
- Consume any MCP-compliant tool
- SSO, audit trails, zero-trust auth
- Linux Foundation standard
Multi-agent orchestration
Planner, specialist, critic
Single all-purpose agents stall on real work. We design small, purpose-built agents that coordinate through shared context: a planner decomposes the task, specialists execute, a critic reviews. Gartner saw a 1,445% surge in multi-agent inquiries for a reason.
- Decomposition + delegation patterns
- Shared memory & handoff protocol
- Specialist fleets over monoliths
- Cost-aware routing per step
Agentic workflows with guardrails
Dynamic execution, deterministic policy
Agents that reason and act across your stack, bounded by policy-as-code, irreversible-action approvals, and prompt-injection defenses. The eval-to-guardrail lifecycle turns every test you run into a production rule.
- Policy-as-code guardrails
- Approval flows for destructive actions
- Prompt-injection defenses
- Eval-to-guardrail promotion
Retrieval with citations
RAG over your docs, tickets, ledgers
Hybrid search + graph retrieval grounds every agent answer in your own data. Published benchmarks show RAG lifts accuracy from 58% to 86% on domain tasks. Every output traces back to a source, which is how your legal team signs off.
- Vector + hybrid + graph retrieval
- Citations on every answer
- pgvector, Pinecone, Weaviate
- Weekly re-indexing, no stale answers
Production-grade evals
Test trajectories, not just answers
We instrument every agent with trace-based evaluation: tool choices, intermediate steps, and final outcomes. LLM-as-judge plus deterministic checks catch regressions before they ship. Built on Phoenix, Langfuse, RAGAS, and Promptfoo.
- Trajectory-level tracing
- LLM-judge + rule-based checks
- Regression suites in CI
- Dashboards for drift and quality
Model-agnostic routing
The right model for each step
Route each task to the model that solves it cheapest and best: Claude for reasoning, open-weight for bulk retrieval, voice-tuned models for telephony. No vendor lock-in. No mystery invoices. Swap providers without rewriting a prompt.
- Anthropic, OpenAI, Google, open-weight
- Cost and latency-aware routing
- In-VPC self-hosted option
- Provider fallback on outage
Human-in-the-loop governance
Autonomy where it helps, oversight where it matters
Tune the threshold per workflow, per intent, per customer tier. Agents propose, your team dispositions, and every action lands in an immutable audit trail your compliance team can export.
- Per-workflow approval thresholds
- Slack/Teams approval routing
- Immutable audit trails
- One-click action rollback
Full observability
Every decision is replayable
Traces, logs, and metrics at node, agent, and workflow level. OpenTelemetry-native so your team stays on the stack you already run. When an incident happens, you replay the conversation, not guess at it.
- OpenTelemetry-native traces
- Per-step token & cost tracking
- Anomaly detection on quality
- Full conversation replay
Every engagement ships with these capabilities wired in, tested against your data, and observable from day one. No slideware, no copy-paste reference architecture.
Your numbers. Your payback window.
Move the sliders to model your own deflection economics. Based on published benchmarks for AI voice and chat agents, 60–80% Tier-1 resolution at a fraction of human cost.
Model your rollout
All math stays in your browser.
Inbound support + sales inquiries across phone, chat, email
Typical range: $6–$12 for chat, $15–$25 for voice
Conservative benchmark is 50–70% for Tier-1 inquiries
Est. monthly savings
$23,400
$280,800
260 hrs
6 days
Estimates assume industry-standard per-ticket cost and the published deflection rate for Herantes Concierge. Actual results vary by industry, knowledge-base quality, and escalation policy.
From data to autonomous AI agent action
Our AI agents follow a continuous intelligence loop: ingesting enterprise data, reasoning through complexity with autonomous agents, executing with precision, and optimizing through every cycle.
Data Ingestion
Connect to any data source: APIs, databases, documents, and real-time streams. Our platform normalizes and enriches data for agent consumption.
AI Agent Reasoning
Specialized AI agents and autonomous agents analyze context, identify patterns, and formulate action plans using multi-step reasoning and enterprise knowledge graphs.
Autonomous Execution
Validated plans execute across connected systems with full transaction safety, rollback capabilities, and real-time progress tracking.
Continuous Optimization
Every execution generates insights. AI agents learn from outcomes, refine their strategies, and improve accuracy, making your autonomous agents smarter with each iteration.
Where AI is actually earning its keep
Ordered by real buyer demand from market research: customer support first, then lead-gen, then agentic workflows, with finance, legal, and supply-chain close behind.
AI Customer Support Automation
The most-searched AI business need. AI agents resolve 60–80% of Tier-1 tickets across voice, chat, and email, learning from every interaction, escalating only when humans add value. 3× faster resolution at ~85% lower cost.
AI Receptionist & Lead Qualification
Never miss a lead or a call again. Our voice and chat agents qualify, enrich, and book meetings 24/7, handling 1,000+ concurrent conversations and piping hot leads straight into HubSpot, Salesforce, or Pipedrive.
Agentic Workflow Automation
Agentic AI: the fastest-growing category. Autonomous agents handle AP, onboarding, claims, and back-office workflows end-to-end, reasoning through exceptions and calling your APIs with full audit trails.
AI Finance & AP Automation
Autonomous agents for invoice capture, three-way matching, compliance checks, and forecasting. Regulatory-aware, audit-friendly, and trained on your ledgers.
AI Contract & Compliance Review
Agents that read thousands of contracts, flag risky clauses against your playbook, and draft redlines, compressing weeks of paralegal work into hours.
Demand Forecasting & Logistics
Predictive analytics for SKU-level demand, supplier lead times, and routing. Published benchmarks: 20–50% forecast accuracy lift and 20–30% lower inventory holding cost.
AI platform built for enterprise scale
A modular, six-layer AI software architecture that separates concerns while enabling seamless communication between cloud infrastructure, AI agents, and autonomous business processes.
Enterprise-grade AI security by default
Security isn't an afterthought. It's architected into every layer of our AI software platform, from data ingestion to agentic AI execution. SOC 2, HIPAA, GDPR compliant AI software.
End-to-End Encryption
AES-256 encryption at rest and TLS 1.3 in transit. Zero plaintext data exposure at any point in the pipeline.
SOC 2 Type II Ready
Built from the ground up to meet SOC 2 compliance requirements with continuous monitoring and automated evidence collection.
Data Isolation
Complete tenant isolation with dedicated compute and storage. Your data never co-mingles with other organizations.
Full Audit Trail
Every agent action, data access, and system change is logged with immutable audit trails for regulatory compliance.
Zero-Trust Architecture
Every request is verified. Role-based access control with fine-grained permissions across all platform layers.
GDPR & HIPAA Aligned
Data processing agreements, privacy impact assessments, and data residency controls built into the platform core.
Compliance & Certifications
Proven AI software results at enterprise scale
Real outcomes from Fortune 500 organizations that deployed Herantes custom AI software to transform their operations with autonomous intelligence and agentic AI systems.
Global Financial Services Corp
Deployed autonomous agents for real-time fraud detection and regulatory reporting, reducing false positives by 73% and accelerating compliance cycles from weeks to hours.
73%
Fewer false positives
40%
Cost reduction
12x
Faster reporting
NextGen Logistics International
Orchestrated end-to-end supply chain visibility across 14 countries using multi-agent coordination, cutting delivery delays by 52% and optimizing inventory costs.
52%
Fewer delays
3x
Productivity gain
$4.2M
Annual savings
Enterprise Health Network
Automated patient scheduling, claims processing, and resource allocation with HIPAA-compliant AI agents, improving operational throughput while maintaining data privacy.
60%
Faster processing
35%
Resource savings
99.9%
Compliance rate
AI software that connects to your entire tech stack
Our AI software seamlessly integrates with AWS, Google Cloud, Azure, Snowflake, Databricks, Salesforce, and 50+ enterprise tools. No rip-and-replace required.
AWS
Cloud
Google Cloud
Cloud
Microsoft Azure
Cloud
Snowflake
Data
Databricks
Data
Salesforce
CRM
Kubernetes
Infrastructure
Terraform
Infrastructure
PostgreSQL
Database
Kafka
Streaming
Slack
Communication
REST APIs
Custom